We are working hard to try to keep delivery times as short as possible. However, due to covid related issues, it is possible that there will be delays.

What is the concept behind Mykici?

Mykici is about has the concept of Kawaii culture of Japan with cute and adorable products the items that not only give you utility but a feeling of being in love with your belongings and the affection to the beautiful characters that these product concepts revolve about.

Where is Mykici located?

Mykici is based on London, the UK with product concepts being Japanese by soul. All the Mykici products are available in London, for a fast dispatch at your doorstep anywhere in the UK.

 Can I find Mykici on Social Media?

You may also follow us on Facebook & Instagram and leave a message there for our customer services to contact you.

 How do I get discounts and offers at Mykici?

You will see all new offers at the online store being updated time to time like the free delivery offers and products on discount.

Also, if you are a repeated buyer, you will get some special offers. Contact the customer services to know more about our loyalty offers.

 If I order multiple items, will my items shipped at the same time or separately?

All the products live on Mykici are available with us in London and would be shipped directly to you at the same time.

How much will delivery cost?

Read the page with our shipping conditions in the menu at the bottom of the page here

How can I get free delivery? 
Delivery is free for any UK orders over £40.
Delivery is free for Europe orders over £60.
Can I amend my order after I have placed it? 
Due to the nature of our process, we cannot change orders once they are placed.
If you would like to add any more items, or change the delivery address, you will need to cancel the order and start again. To cancel a pending order, please e-mail us and if the order has not yet been packed we can cancel it for you.
How do I contact customer service? 
If you have any queries or questions, you can contact the MyKici customer services team by:

By selecting the contact form on the site
By Chat online
By email:  
We will get back to you as soon as possible.
Can I return the item?
You have up to 14 days from receipt of your order to change your mind return and request a refund. You are responsible for the cost of returning any unwanted item(s) and you must return your items within 14 days of confirmed return/cancellation.
To cancel an order before you have received it, please contact us. If is has not been packed/dispatched yet, we should be able to cancel it for you.
Your statutory rights are not affected.
Please read the full details and instructions of our returns policy here.
If my order arrives damaged?

On very rare occasions, delivery services can be a little rough which may result in damage to your order. If any of your items arrive damaged or broken, please email us some descriptive lines and photos of the item, we will do our best to resolve the issue. Please note that we cannot take any responsibility without photographic evidence. Please read the full details and instructions of our returns policy here.

If my order hasn’t arrived yet?
If your order hasn’t arrived in the expected time, please wait a couple of days to account for delays, then contact us here for details on what to do next. 

Can I track my order?
After placing an order, you will be able to check its status at any time. You will receive an email from our shipping service with a tracking link. Or log in to your account on the site here, select your order and you can monitor it from there too.